RETURNS POLICY

We want you to love our products and enjoy your experience with us!

Please choose carefully as the face mask is a hygiene product. We do not accept returns for a change of mind. We offer our face masks in a range of sizes, for more info please click here.

We will only process a replacement or refund if your order contained damaged or incorrect items. Firstly, we apologise for the inconvenience and are happy to provide you with either a refund or an exchange of goods available on our website. To be eligible for this service, you will be required to return the damaged or incorrect goods to our warehouse, subject to the following conditions:

  1. Items must be returned within 7 days of delivery with proof of purchase
  2. The returned items must be unworn or otherwise unused in the original packets.
  3. We do not offer product exchanges, refunds or returns if you simply change your mind.

If you request an exchange of goods, this will only be processed once we have received the returned item and confirmed that it meets conditions 1-3 above.

Please email your returns enquiry with all of the details listed above to returns@tecmask.com and we will endeavour to respond as swiftly as possible. All returns will need to be approved by TECMASK before being processed.   

Please note that mask colours depicted on the website may vary slightly to the actual mask due to differing screen tones represented on some personal computers, laptops, and mobile devices. TECMASK accepts no responsibility for these variances and refunds will not be given for such differences.

Our hygiene packs are filled with the absolute best possible products available to us at any one time. However, availabilities change and the exact products in our packs are also subject to change. Therefore the products depicted on our website may vary from time to time and TECMASK accepts no responsibility for these variances and refunds will not be given for such differences. 

If any of the above conditions are not met, www.tecmask.com reserves the right to refuse the return. With all return enquiries, we endeavour to respond to you within 24-48 business hours.

SHIPPING TERMS AND CONDITIONS


Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on location.


During high demand periods, delivery delays can be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.


By placing their order, the customer also agrees to this shipping policy and understands that TECMASK is not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.